Our customer support portal system accurately tracks your case and is automatically routed to an engineer. Response times are within 3 business hours for Gold support subscribers during business hours, and within 3 business days for standard free support.

When an engineer adds a comment to your case, you will receive an email notification. The status of your case can be accessed from the portal and you may close or reopen existing case.

We use this system as opposed to email because it's easier for us to track the case, route it to a different engineer, and the system works regardless of SPAM filtering on your or our servers. 

Your  cases are only visible by yourself and WatchnCatch engineers.